Effective Date: January 15, 2025
Last Updated: July 01, 2025

1. Acceptance of Terms

By using the Brand Wisdom AI WhatsApp Agent (“Service”) provided by Brand Wisdom Solutions (“we,” “us,” or “our”), you (“User” or “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

The Brand Wisdom AI WhatsApp Agent is an automated messaging service that:

• Processes and responds to WhatsApp messages using AI technology
• Sends automated template messages and custom responses
• Provides information and assistance through n8n workflow automations
• Offers various AI-powered tools and capabilities through WhatsApp

3. Eligibility

• You must be at least 18 years old to use this Service
• You must have a valid WhatsApp account
• You must comply with WhatsApp’s Terms of Service

4. User Responsibilities

By using our Service, you agree to:

• Lawful Use: Use the Service only for lawful purposes
• Accurate Information: Provide accurate information in your messages
• No Abuse: Not abuse, harass, or send inappropriate content
• No Spam: Not use the Service for spam or unsolicited marketing
• Compliance: Comply with all applicable laws and regulations
• WhatsApp Rules: Follow WhatsApp’s Terms of Service and policies

Prohibited Activities

You may NOT:

• Attempt to hack, reverse engineer, or disrupt the Service
• Use the Service for illegal activities or fraud
• Impersonate others or provide false information
• Send malicious content, viruses, or harmful code
• Violate intellectual property rights
• Use the Service to collect data about other users
• Resell or commercialize the Service without permission

5. Privacy

Your use of our Service is subject to our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy at: [brandwisdom.in/privacy-policy]

6. Intellectual Property

• All content, features, and functionality of the Service are owned by Brand Wisdom Solutions
• You retain ownership of content you submit but grant us a license to process it
• You may not copy, modify, or create derivative works without permission

7. Service Availability and Modifications

• We strive for 24/7 availability but do not guarantee uninterrupted service
• We reserve the right to modify, suspend, or discontinue the Service at any time
• We may update these Terms at any time with notice

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The Service is provided “AS IS” without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed ₹1,000 (One Thousand Rupees)
• We are not responsible for:
  • Loss of data or messages
  • Service interruptions
  • Actions taken based on AI responses
  • Third-party services (WhatsApp, Meta, OpenAI)

9. Indemnification

You agree to indemnify and hold harmless Brand Wisdom Solutions from any claims arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party

10. Termination

We reserve the right to:

• Terminate or suspend access immediately, without notice, for any reason
• Block specific phone numbers from using the Service
• Delete user data upon termination

You may stop using the Service at any time.

11. Disclaimers

• No Professional Advice: AI responses are not professional advice (medical, legal, financial, etc.)
• Accuracy: We do not guarantee the accuracy of AI-generated responses
• Third-Party Services: We are not responsible for WhatsApp, Meta, or other third-party services
• No Affiliation: This Service is not affiliated with, endorsed by, or provided by WhatsApp, Facebook, or Meta Platforms, Inc.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Pune, Maharashtra, India.

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Brand Wisdom Solutions regarding the Service.

15. Contact Information

For questions about these Terms, please contact:

Brand Wisdom Solutions
Email: info@brandwisdom.in
Phone: +91 96 07 01 03 05
Address: Office 119, Shoppers Orbit, Vishrantwadi, Pune, Maharashtra 411015, India

16. Acceptance Methods

By sending a message to our WhatsApp AI Agent, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.