WhatsApp Agent Privacy Policy

Effective Date: January 15, 2025
Last Updated: July 01, 2025

1. Introduction

This Privacy Policy describes how Brand Wisdom Solutions (“we,” “us,” or “our”) collects, uses, and protects information when you use our WhatsApp AI Agent service (“Service”) through our n8n automation workflows. We are committed to protecting your privacy and handling your data transparently.

2. Contact Information

Brand Wisdom Solutions
Office 119, Shoppers Orbit
Vishrantwadi, Pune, Maharashtra 411015, India
Email: info@brandwisdom.in
Phone: +91 96 07 01 03 05
Website: brandwisdom.in
WhatsApp AI Agent Number: +91 98501 23588

3. Information We Collect

3.1 Information Collected Automatically

When you interact with our WhatsApp AI Agent through +91 98501 23588, we may collect:

  • Phone Number: Your WhatsApp phone number used to send messages
  • Message Metadata: Timestamps, message IDs, and message status
  • Message Content: Text, images, and voice messages you send to our agent
  • User Profile: Your WhatsApp display name (if available)

3.2 Information We Do NOT Collect

  • We do not collect or store payment information through WhatsApp
  • We do not access your WhatsApp contacts
  • We do not access messages outside of our conversation thread

4. How We Use Information

We use the collected information solely for:

  • Service Delivery: Processing your messages and providing automated responses
  • Workflow Execution: Running n8n automations based on your requests
  • Message Templates: Sending WhatsApp template messages when requested
  • Service Improvement: Analyzing usage patterns to improve our AI responses
  • Technical Support: Troubleshooting issues and providing customer support

5. Data Sharing and Disclosure

5.1 Third-Party Services

We share data only with:

  • Meta/WhatsApp: As required for WhatsApp Business API functionality
  • OpenAI: For AI processing (text is sent, but no personal identifiers)
  • n8n: For workflow automation processing

5.2 We Do NOT:

  • Sell, rent, or trade your personal information
  • Share your data for marketing purposes
  • Use your data for purposes other than providing the Service

6. Data Storage and Retention

  • Session Data: Conversation history is retained for 30 days to maintain context
  • Logs: Technical logs are retained for 90 days for troubleshooting
  • Deletion: All data is automatically deleted after the retention period
  • User Requests: You can request immediate deletion at any time

7. User Rights and Controls

You have the right to:

  • Access: Request a copy of your data by contacting us
  • Deletion: Request deletion of your data at any time
  • Opt-Out: Stop using the Service at any time by not sending messages to +91 98501 23588
  • Correction: Request correction of any inaccurate information

To exercise these rights, contact us at info@brandwisdom.in

8. Data Security

We implement industry-standard security measures:

  • Encrypted data transmission using HTTPS/TLS
  • Secure API authentication with Meta/WhatsApp
  • Access controls limiting data access to authorized personnel
  • Regular security audits and updates

9. International Data Transfers

Your data may be processed in:

  • India (primary processing)
  • United States (OpenAI processing)
  • Locations where Meta/WhatsApp operates

We ensure appropriate safeguards are in place for all transfers.

10. Children’s Privacy

Our Service is not intended for users under 18 years old. We do not knowingly collect information from minors.

11. Legal Basis for Processing (GDPR/CCPA Compliance)

We process your data based on:

  • Consent: By using our Service, you consent to data processing
  • Legitimate Interest: To provide and improve our Service
  • Legal Obligations: When required by law

12. Third-Party Links

Our Service may contain links to external websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via WhatsApp or our website.

14. Additional Rights for EU/California Residents

If you are in the EU or California, you have additional rights under GDPR/CCPA:

  • Right to data portability
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with supervisory authorities

15. Disclaimer

This Service is not officially affiliated with, endorsed by, or provided by WhatsApp, Facebook, or Meta Platforms, Inc.

Questions?

For any privacy-related questions or concerns, please contact us at info@brandwisdom.in

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